Welcome to Amazon Customer Service

Find answers to your questions, manage orders, returns, and more.

Your Orders

Your Orders

Track, cancel, or return an order.

Returns

Returns & Refunds

Return items or check refund status.

Password Help

Account Settings

Change email, password, or personal info.

Shipping Help

Shipping & Delivery

Track deliveries or view shipping options.

Browse Help Topics

Payments

  • Manage payment methods
  • Payment declined
  • Gift card balance

Prime

  • Join Amazon Prime
  • Benefits and features
  • Cancel Prime membership

Digital Services

  • Amazon Music
  • Kindle Support
  • Appstore & Alexa

Security & Privacy

  • 2-Step Verification
  • Account security tips
  • Report fraud

Need More Help?

Contact us through phone or chat for additional assistance.

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